Privacy Policy

Effective October 15, 2026

AEE Services is the residential electrical service business of Ironcore Infrastructure LLC, the company behind Anvil Edge ("AEE Services", "we", "us"). Our office and technicians use the AEE Services app to schedule service calls, send quotes and invoices, and take payments. Homeowners use the links we send them to review a quote, sign it and pay. The app is built for us by Ironcore Technologies LLC, a company under the same ownership.

This policy covers app.aee.services, the customer quote, contract and invoice pages, and the AEE Services apps for Android and iPhone.

Our customers

When you hire us, we keep:

• Contact details: your name, phone number, email address and the address of the property we work at, plus notes our team writes about the job (for example, a gate code or where the panel is).
• Your quotes, visits and invoices: what was quoted, scheduled, done and billed, and when.
• Your approvals and signatures: when you approve a quote, authorize work or confirm work is done (on your own device or on our technician's tablet), the name you type, your drawn signature, the date and time, your IP address and browser type, and a copy of exactly what you signed. You get a copy by email or text.
• Payments: amounts, dates and status. Card and bank payments are processed by Stripe. Your full card or bank account number goes to Stripe, not to us; we see only details like the card brand and last four digits. If you agree to save a payment method with a deposit, Stripe stores it and we can charge it for the balance as your signed quote says.
• Text messages: if you sign up for texts from our business number (by checking a box or texting JOIN), we keep your number, when and how you signed up, and the texts we exchange, including any photos you send us (a photo you text us is added to your job's photos). If you text us first, we may reply to that conversation. Reply STOP to any text to opt out. Texts are sent through Twilio. Some messages may still come from our team's own phones or email.
• Phone calls: when you call our business number, we keep a log of the call (your number, the time, how long it lasted and which team member answered) and connect it to your customer record. Calls are forwarded to our team's phones. Calls to our business number are recorded for quality assurance; you'll hear a notice at the start of the call. Recordings are kept privately and only our office and owners can play them. If you leave a voicemail, we keep the recording and an automatic transcript so we can call you back. Call recordings and voicemails are deleted after one year. When our team calls you from the app, your phone shows our business number; those calls are logged the same way but not recorded. Calls run through Twilio.
• Email: quotes, invoices, receipts, reminders and copies of what you signed are emailed from our business mailbox, and we keep a record of what was sent. If you give us a different address for a receipt, we use it for that email, and save it as yours only if you ask us to.
• Offers by email (optional): only if you check the separate box for tips and offers. That's separate from texts, never required, and every email has a one-click unsubscribe link.
• Job photos: before, during and after photos of the work at your property. They're stored privately; you see the ones we share on your invoice.
• Your property on a map: we look up the map location of the service address to plan routes and arrival times.

Our team

• Your work account. When you sign in with Microsoft, we receive your name, work email address and your role in the app (owner, office or technician).
• Work records. Visits assigned to you, the times you mark On my way, Start and Finish, checklist items you tick, notes you write, the quotes, invoices and payments you handle, and your hours for timesheets.
• Your cell number (if you're on the call list). If you take business calls, the office adds your cell number so calls to the business number can be forwarded to you, and so calls you place from the app ring you first. We keep a log of the calls you take or make.
• Device location while you're on the clock. From the time you tap Start my day until you tap End my day (or the workday ends automatically), the app records the work device's location about every two minutes, including while the app is in the background; Android shows an "On the clock" notification the whole time. The office uses it to dispatch and route jobs, see arrival and departure times at job sites for the job records, and for safety. As our employee handbook explains, this is a work device and work time. Nothing is recorded while you're off the clock.
• Device location, at payment time. To take a card in person, the app uses the device's location while a payment is being set up and taken. Card networks require it, and Stripe uses it to confirm where the payment happened and to help prevent fraud.
• Sign-offs. When you sign off a job, we keep your typed name, your signature, the time and the device's location at that moment.
• Bluetooth and NFC. Used only to connect to our Stripe card readers and for Tap to Pay. The app doesn't use Bluetooth to work out your location.
• Camera and files. Only when you choose to take or attach a photo or file (job photos are stored in private Microsoft Azure storage).
• Notifications. Work alerts (new jobs, customer texts and calls, approvals, payments) if you turn them on. To deliver them we keep a notification token for your browser or device; the Android app's notifications go through Google Firebase Cloud Messaging.
• Problem reports. When something goes wrong, or you tap Report a problem, the app sends us the error details, the page you were on, your device and app version, and a screenshot if you choose to include one.
• Device and usage information. Like most online services, our systems record technical details such as IP address, device and browser type, app version, sign-in times, and logs of what was viewed or changed and by whom.

What we don't do

• We don't sell personal information or share it for advertising.
• We don't use advertising, ad identifiers, or third-party advertising or tracking tools.
• The apps don't read your contacts, photo library or files, except a file or photo you pick yourself.

How we use it

• to schedule and do the work, and keep a history of what was done at each property;
• to send quotes, invoices and receipts, take payments and handle refunds or disputes;
• to run our business: payroll, job costing, records, taxes, insurance and legal obligations;
• for safety, security and preventing fraud or misuse;
• to keep the app working, fix problems and improve it.

Who else handles it

We use service providers that process data for us under their own security and privacy terms:

• Stripe (card, bank and in-person payments, including the card readers and Tap to Pay)
• Microsoft (Azure hosting, storage and maps in the United States, Entra sign-in, and our business email)
• Twilio (text messages and phone calls on our business number, voicemail recording and transcription, and checking whether a number can get texts)
• Google (Firebase Cloud Messaging for app notifications, and app distribution) and Apple (app distribution)

We may also share information if the law requires it, to protect our people, customers, property or rights, or as part of a sale or reorganization of the business.

Security and retention

Data is sent over encrypted connections and stored in Microsoft Azure. Staff access requires a Microsoft work sign-in and a role we assign. Customer links contain a long random key that only the people we send it to have. We keep job and payment records for as long as we need them for warranty, tax, legal and business records, then delete them. Location points recorded on the clock are kept for job records and payroll questions, and call recordings and voicemails are deleted after one year (the log of the call stays).

Your choices

You can ask to see or correct personal information about you, or ask us to delete it. We'll honor requests as the law requires, but we may keep records we need for warranty, tax, payment, legal or insurance reasons. When someone leaves our team, their access is removed. To ask a question or make a request, email info@ironcore.tech.

• Texts: reply STOP to any text from us. Reply START to turn them back on.
• Offers by email: use the unsubscribe link in any of those emails.
• Location while on the clock: it's recorded only between Start my day and End my day; tap End my day to stop it.
• Notifications, camera, Bluetooth and location: you can turn these off any time in the app or in your device's settings (taking cards in person needs location and, for a card reader, Bluetooth).

Deleting your account and data

Team accounts are created by our office (you sign in with your Microsoft work account); there's no separate sign-up. To have your access and the personal information we hold about you deleted, whether you're a customer or a team member, email info@ironcore.tech with the subject "Delete my data" and the name, phone number or email we know you by. We'll confirm within 30 days. We delete your contact details, texts, call logs, voicemails, photos and location history, except records we must keep for warranty, tax, payment, legal or insurance reasons (for example, invoices, payments and signed contracts), which are deleted when they're no longer required.

Children

The AEE Services app isn't meant for children, and we don't knowingly collect information from anyone under 13.

Changes

We may change this policy. We'll post the new version here and change the date at the top, and for significant changes we'll also let our team know in the app.

Contact

Ironcore Infrastructure LLC, New Jersey, USA
info@ironcore.tech